call us on: 0207 993 5485

245 sites protected & monitored

Never lose a sale to a broken website again

Wirebox is your dedicated website support partner – monitoring, protecting, and improving your site 24/7 so you can focus on running your business.

get a free site review see plans & pricing
  • 1-hour critical response
  • No long-term contracts
  • Award-winning team
  • 5★ Google rated
  • Laravel certified

The risk of doing nothing

The threats are real – is your site ready?

  • 7.78m

    Cyber attacks recorded in the UK last year alone – up 77% year on year

  • 84%

    of UK businesses reported a phishing attack – the most common entry point

  • 94%

    of organisations experienced an email-borne security incident in the last year

  • £17.5m

    Maximum GDPR fine for a data breach – or 4% of global annual turnover

Don't leave your site unprotected. Get a free security review →

A Wirebox support specialist working with a client

Why Wirebox

More than just a support ticket

We're not an hourly-rate helpdesk. We're your proactive digital partner – actively seeking improvements, spotting risks before they become problems, and helping your site grow alongside your business.

get a free site review

Our monitoring toolkit

  • Pingdom
  • Airbrake
  • SEMrush
  • AWS CloudWatch
  • Sentry
  • Cloudflare

  • Security & penetration testing

    We run regular penetration tests and vulnerability scans to find weaknesses before attackers do – then fix them.

  • Performance optimisation

    Slow sites lose customers. We actively monitor and improve load times, keeping Google happy and users engaged.

  • Plugin & platform updates

    We keep WordPress, Magento, Laravel and PHP on supported, secure versions – tested in staging before going live.

  • Proactive improvement recommendations

    We're your advocate – regularly suggesting improvements to grow your business online, not just keeping the lights on.

  • Staging environment for all changes

    Every update is tested and signed off in a secure staging environment before it ever touches your live site.

Response times & SLA

You'll never wonder where we are

When something goes wrong, speed matters. Here's exactly what to expect from us – in writing, not just promises.

  • 1 hour critical issues

    Site down, major security breach, checkout broken. We're on it within the hour, any day of the week.

  • 4 hours high priority issues

    Broken features, performance degradation, failed integrations. Responded to and triaged same day.

  • 1 day standard requests

    Content updates, minor bugs, configuration changes. You'll have a response with a clear timeline by next working day.

  • Monthly proactive reports

    Every month you receive a full report: uptime, security status, updates applied, and recommendations for next steps.

Transparent pricing

Plans that grow with your business

All plans include 24/7 monitoring, monthly reporting, and a dedicated account manager. No hidden fees, no lock-in contracts.

  • Starter

    Essential

    Plans from

    £299/mo

    Single site · Cancel anytime

    • 24/7 uptime monitoring
    • Monthly plugin & CMS updates
    • 4-hour critical response SLA
    • Monthly health report
    • SSL certificate management
    • 2 hours/month development time
    get a quote
  • Most popular

    Growth

    Professional

    Plans from

    £699/mo

    Up to 3 sites · Cancel anytime

    • Everything in Essential
    • 1-hour critical response SLA
    • Performance & SEO monitoring (SEMrush)
    • Error monitoring (Airbrake)
    • Penetration testing (quarterly)
    • Staging environment for all changes
    • 5 hours/month development time
    • Dedicated account manager
    get a quote

  • Scale

    Enterprise

    Custom pricing

    Let's talk

    Multi-site · Bespoke SLA · AWS hosting

    • Everything in Professional
    • AWS CloudWatch monitoring
    • Custom SLA & response targets
    • Multi-site & multi-database coverage
    • Monthly strategy calls
    • Priority development queue
    • Dedicated development team access
    book a call

Not sure which plan is right? Get a free site review and we'll recommend the right fit.

What our clients say

The kind of partner you keep for years

  • James Randall

    Co-founder, Kids Party Finder

  • Stephen Makinde

    Owner, The Oak Practice & Perfect Balance Clinic

  • Glen Hempenstall

    Communications Manager, Watford Town Centre BID

  • Alison Hutchinson CBE

    CEO, Pennies

  • John and his team have been punctual, helpful and supportive showing both excellent knowledge of WordPress as well as a strong creative and design skill set. I would have no reservation in recommending Wirebox for WordPress development.

    Nina Innocenti

    Project Manager, Middlesex University

  • Wirebox went above and beyond, delivering a brilliant website with an attractive design, web governance conformity and smooth functionality – and it all went from brief to finished product within about two months.

    Sweta Rana

    Web Manager, Middlesex University

  • The Wirebox team worked from the initial scope and developed a fantastic solution which is interactive, fast, clear and allows full transparency and consistency across the business. We are delighted with the end result.

    Kathryn Boyd

    Director of HR, Search Consultancy

  • Wirebox were able to analyse reports and offer solutions to improve the site. It took a few weeks, but our score is 95+ which is the best in our industry. Really happy with the work and always will recommend Wirebox.

    Mr Clutch

    Marketing Manager

  • Great service – great knowledge throughout the company, very quick response and always have the solution to our problems in a professional and timely manner.

    Chevin Fleet

    Marketing Manager

FAQ

Questions we get asked every week

  • What platforms do you support?

    WordPress, Magento, Laravel, PHP, Shopify and most modern stacks. If it runs on the web, we can almost certainly support it – and we'll tell you honestly if we can't.

  • Do you lock clients into long-term contracts?

    No. All our support plans are rolling monthly. We earn your business every month by delivering value – not by trapping you in a contract. You can upgrade, downgrade, or cancel with 30 days' notice.

  • Do you offer one-off fixes, or only monthly plans?

    Both. Monthly plans give you the best response times and rates, but we're happy to quote for one-off fixes and projects too.

  • How quickly do you respond when my site goes down?

    Critical issues are picked up within 1 hour on Professional and Enterprise plans (4 hours on Essential), 24/7, 365 days a year.

  • Can I migrate from my current support agency?

    Yes – we do this regularly. We'll audit your current setup, document everything, and take over with zero downtime.

  • What's included in the monthly development hours?

    Anything from content updates and new features to performance work. Unused hours roll over for one month, and we'll always tell you before extra work is billed.

  • Do you handle hosting as well?

    We do. We manage hosting on AWS and other providers, or we'll happily work alongside your existing host.

  • Is there a setup or onboarding fee?

    No setup fee on standard plans. Complex migrations may need a small scoped onboarding – we'll agree it with you up front.

Get started

Your site deserves better than hoping for the best

Get a free, no-obligation review of your site's security, performance, and maintenance risks. We'll tell you exactly what we'd do and what it costs.